General conditions of refund policy
You can return any product from any category purchased on the site, ft-camp.com, after receiving it within 30 days. If it has been more than 30 days since you received your purchase, unfortunately, we cannot accept your refund or exchange.
Return of goods of good quality is accepted within 30 days after its receipt.
Return of goods of inadequate quality (defective or non-conforming to the specified characteristics), if the damage was not due to the fault of the buyer, is also accepted within 30 days after its receipt.
To be eligible for a refund, the item must be unused and in the same condition you received it. It must also be in the original packaging.
To return the goods, we need proof of purchase from us (suitable order number and must match all information about the payer, recipient, and shipping address).
Please note items purchased from other sellers not on the site, ft-camp.com, will not be accepted for refund.
The refund is made only through the contact form on the website, ft-camp.com, and sent to the address of the store, sent after approval via available courier and postal services.
All transportation and courier costs to the store address are paid by the buyer. Since the store is located in Russia, the return delivery time from different countries can range from 14 to 39 days.
We accept payment on the website only through PayPal and return money only through PayPal to the address you specified.
Order (process) of return of goods
Once you have decided to start the refund process, you need to follow this link on the website, ft-camp.com, and fill out this form indicating all necessary information.
After you fill in and send us all the necessary information, we will consider your refund application within 3 working days and send your confirmation e-mail and further instructions.
Then, you may send the goods available by courier and postal services to the address sent to you and send the tracking number of the parcel to firstname.lastname@example.org
After we receive and verify the returned item from courier or postal service, we will notify you by e-mail. After that, within 7 working days, we will refund the money for the goods to your PayPal account.