Delivery time is from 12 to 39 days depending on the country of the recipient. If the parcel did not come to you within the specified time, please contact us.
All parcels are sent with tracking numbers that we provide to you. You can check the status of your delivery on the universal service 17track.net. Sending is carried out within 3 working days.
We protect your transaction and give a guarantee for a refund or sending the parcel again if it does not come in the estimated delivery time for reasons beyond your control.
Customs Clearance, Taxes, Duties and Fees: When ordering goods from ft-camp.com, whether such order falls under ft-camp.com Free shipping Policy or otherwise, the customer is responsible for assuring the goods can be lawfully imported to the destination country. The recipient of the goods will be the importer of record and must comply with all laws, rules and regulations of the destination country. Orders shipped outside of the Russian may be subject to import taxes, sales, use and value added taxes, and customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance, including obtaining a customs broker, must be fulfilled by the customer. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.